Technical Support Engineer

Zeren is excited to be parterning with a Series A SaaS business which is actively seeking a Technical Support Engineer to join the team in the UK.

Responsibilities:

• You will be responsible for providing quality technical support to our B2B clients, working with our front-line support agents to triage bugs and complete support tasks that require technical input.
• The ideal candidate should have a proven record of providing technical support, resolving customer issues and working towards SLA’s to provide timely and effective solutions.

The ideal candidate would have;

• An analytical, curious mind
• Strong communication skills and desire to work collaboratively
• Proactivity and taking responsibility in areas of expertise
• Passion for learning and continuous improvement
• Organisational skills and great attention to detail
• English fluency as it is our working language 
• Explaining technical problems to non technically stakeholders
• Strong written communication
• Providing frontline support using helpdesk
• Proactively prioritising requests internally
• Understanding when to and when not to escalate an issue
• Ability to adopt to changing landscape 

 Must-have hands-on experience:

• 3 years of exp with SQL (PostgresSQL/MSSQL)
• 3 years of exp with scripting in (Bash/Typescript/Python)
• Working knowledge of the below
  • Linux
  • MacOS (Terminal use)
  • iOS
  • Windows
  • Android
  • Networking
  • APIs
• Understanding applications logs
• Experience with JSON
• Knowledge of Bash scripts
• Knowledge of Javascript/Typescript
• Knowledge of AWS/any cloud platform 

Nice-to-haves:

• Any coding experience
• Knowledge of AWS, Docker or Kubernetes
• Understanding application architecture
• Understanding integrations