Tab icon

Technical Support Engineer

Sistla Vaishnavi
Associate Director

Zeren is excited to be parterning with a Series A SaaS business which is actively seeking a Technical Support Engineer to join the team in the UK.


  • You will be responsible for providing quality technical support to our B2B clients, working with our front-line support agents to triage bugs and complete support tasks that require technical input.
  • The ideal candidate should have a proven record of providing technical support, resolving customer issues and working towards SLA’s to provide timely and effective solutions.

The ideal candidate would have;

  • An analytical, curious mind
  • Strong communication skills and desire to work collaboratively
  • Proactivity and taking responsibility in areas of expertise
  • Passion for learning and continuous improvement
  • Organisational skills and great attention to detail
  • English fluency as it is our working language 
  • Explaining technical problems to non technically stakeholders
  • Strong written communication
  • Providing frontline support using helpdesk
  • Proactively prioritising requests internally
  • Understanding when to and when not to escalate an issue
  • Ability to adopt to changing landscape 

 Must-have hands-on experience:

  • 3 years of exp with SQL (PostgresSQL/MSSQL)
  • 3 years of exp with scripting in (Bash/Typescript/Python)
  • Working knowledge of the below
    • Linux
    • MacOS (Terminal use)
    • iOS
    • Windows
    • Android
    • Networking
    • APIs
  • Understanding applications logs
  • Experience with JSON
  • Knowledge of Bash scripts
  • Knowledge of Javascript/Typescript
  • Knowledge of AWS/any cloud platform 


  • Any coding experience
  • Knowledge of AWS, Docker or Kubernetes
  • Understanding application architecture
  • Understanding integrations
Tab icon

Apply Now

Please complete the form to apply.

Job Application Form
Upload CV

Maximum file size: 3MB