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IT Director

Monika Dowal
Monika Dowal

IT Director is a senior level hands-on IT management role responsible for the direct control of all aspects of IT required to maintain a high level of innovation, operations and stability across the 3 brands – Fellers, Interwest and Digicut.
The role’s number one priority will be the ownership of the company-wide ERP implementation. Additionally, the Director will participate with other senior leaders to establish strategic plans and objectives. Make final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Work closely with leaders on divisional and departmental issues. Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company and its systems/infrastructure. Participate in company-wide development of IT methods, techniques and evaluation criteria for projects, programs, and people.

Essential Duties and Responsibilities:

  • Lead the implementation of the NetSuite ERP system. Strategy, planning, execution and follow-through,
  • Act as a key Business/IT liaison and a primary escalation point for all IT related issues/incidents at the business and ensure timely response and problem solving.
  • Educate IT team members and business of appropriate support structure for best resolution.
  • Work with management team to facilitate Change Management Process for Requests and Changes to Systems
  • Actively contribute and implement formal processes to create, maintain and enhance IT knowledge articles.
  • Establish key metrics to report to the business management on the overall IT operational performance and improve IT service delivery effectiveness.
  • Manage day-to-day operations of the overall IT organization.

Required Knowledge, Skills, and Abilities:

  • General knowledge and experience with IT Infrastructure and IT organizations.
  • Experience spearheading ERP implementation across multiple functions.
  • Requires strong management, organizational, team building, coaching and mentoring skills
  • Requires strong business skills, IT industry knowledge, financial management and planning skills, long-term vision, and executive presence.
  • Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance
  • Considerable knowledge of IT production administration and operations activities and controls
  • Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
  • Technical knowledge of information technology networks, systems, peripherals, and software applications
  • Ability to formulate, implement and evaluate plans, programs, and procedures applicable to the information processing operations.
  • Proven ability to function in an environment that requires flexibility, good judgment, and sound decision-making, often based on limited information.
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels.
  • Requires the ability to establish and maintain effective working relationships with all levels of management and employees.

Education and/or Experience:

  • Degree in Computer Science or equivalent
  • A minimum of 10 plus years of IT experience with at least 5+ years of IT management experience
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