Head of Revenue Operations

About Epassi
Epassi is a leading provider of mobile payment and employee benefit solutions across Europe. With a rapidly growing ecosystem serving millions of active users and thousands of merchants, we aim to become the number one employee benefits platform in Europe. Our mission is to enhance everyday well-being through seamless digital solutions, making a positive impact on society.

Role Overview
The Head of Revenue Operations (RevOps) will be responsible for establishing and scaling the RevOps function at Epassi. This role involves developing data-driven strategies to optimise revenue generation and aligning sales, marketing, and customer success efforts. The Head of RevOps will work closely with the CRO, Heads of Sales, and Heads of Marketing in each of their six regions: Finland, Sweden, Germany, Italy, Netherlands, and the UK. The successful candidate will address system challenges, improve forecasting accuracy, and drive process optimisation across various regions and acquired businesses.

Key Responsibilities

• Set Up and Scale RevOps Function: Build the RevOps department from the ground up, developing processes, tools, and metrics to support Epassi's growth across six markets and multiple acquisitions.
• Systems and Data Management: Overhaul current systems to support RevOps functions, including data integrity, esign processes, and data definition guidelines. Partner with tech and data teams to optimise HubSpot, PowerBI, and other sales tools for accurate forecasting and reporting.
• Process Optimisation and Best Practices: Develop and implement standardised processes for revenue operations, including pipeline management, lead handling, and data entry. Create handbooks and guidelines to drive adoption and consistency across markets.
• Forecasting and Revenue Planning: Refine forecasting processes, ensuring alignment with sales and marketing strategies to drive revenue growth. Utilise data to identify market-specific opportunities and ROI-focused investments.
• Cross-Functional Collaboration: Partner with sales, marketing, and customer success leaders to ensure unified strategies and execution. Work with regional leads to address market-specific nuances and cross-sell opportunities.
• Cultural and Change Management: Lead change initiatives across regions to drive best practices and align the company’s revenue operations strategy. Establish a data-driven culture that supports agile decision-making.

Key Challenges

• Address system limitations and data inconsistencies to support scalable RevOps functions.
• Focus on high-priority growth markets, specifically Germany and Italy, and adapt strategies to local market regulations.
• Integrate multiple acquired businesses, CRMs, and pricing models to create a unified approach to revenue operations.
• Build data-driven GTM strategies for individual markets, accounting for differing customer profiles, deal sizes, and conversion rates.

Qualifications

• Proven experience in a senior Revenue Operations, Sales Operations, or a similar role, ideally within a SaaS or FinTech.
• Experience setting up and scaling RevOps functions, including process optimisation and data management.
• Strong understanding of sales and marketing operations, with the ability to drive alignment across functions.
• Hands-on expertise with CRM systems (HubSpot preferred) and data analytics tools (e.g., PowerBI).
• Strong communication skills, with a track record of working effectively across regions and with senior stakeholders.
• Experience in leading change management initiatives and driving cultural adoption of new systems and processes.

Why Join Epassi?

• Be part of a high-growth company with a mission to improve everyday well-being across Europe.
• Lead the establishment of a new function, with the opportunity to shape the future of RevOps at Epassi.
• Work in an inclusive, diverse, and dynamic environment where your contributions can make a real impact.
• Collaborate with passionate professionals across multiple countries and functions