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Head of Payments

Globe icon United Kingdom
Simon Bennett
Principal Consultant

Head of Payments

Location: Twinkl HQ, Sheffield (remote working optional)
Annual Salary: £Competitive + Bonus 
Contract: Permanent

We are seeking a dedicated and experienced Head of Payments to lead and manage our
payments department at Twinkl. This role is pivotal in ensuring the smooth and efficient
processing of payments for our subscription-based services. The successful candidates will
be responsible for optimising payment authorisation rates globally, and providing a seamless
payment experience to Twinkl members. They will need to demonstrate a clear track record
of driving substantial improvements to payment success rates for a subscription-based
company. This includes setting the overall strategy, building & managing a high-performing
team, and executing to drive clear commercial value.

Twinkl is the world’s biggest educational digital publisher and is here to ‘Help Those Who
Teach’. This is a fantastic opportunity to help even more customers reliably access our
content by optimising the processing of hundreds of thousands of transactions each month.
The successful candidate will report directly to the Head of Data and collaborate closely with
cross-functional teams to achieve business goals.

Key Responsibilities:
● Payment Optimization Strategy: Develop and execute a comprehensive payment
optimization strategy to increase payment authorization rates and reduce payment
failures globally.
● Develop and execute a comprehensive payments strategy that aligns with Twinkl's
business goals and international growth plans.
● Partnering with the engineering and product teams to streamline the payment flow
and elevate the user experience.
● Chargebacks: Ensure we challenge appropriately and keep our chargeback rate as
low as possible
● Team Leadership: Build and lead a team of payment experts
● Performance Monitoring: Establish key performance indicators (KPIs) and regularly
monitor payment performance metrics.
● Payment Gateway Management: Oversee the selection, integration, and management
of payment gateways, ensuring seamless connectivity and smooth payment
processing across multiple regions and currencies.
● Fraud Prevention: Collaborate with the fraud prevention team to develop strategies
and implement measures to minimise fraudulent transactions while balancing
customer convenience and conversion rates.
● Payment Provider Partnerships: Manage relationships with payment service
providers, banks, and other financial institutions to negotiate favourable terms, drive
innovation, and stay abreast of industry trends.
● Customer Experience: Champion the customer-centric approach by ensuring
customers have a variety of payment options available to them and a user-friendly
payment journey.
● Compliance and Security: Stay up-to-date with global payment regulations and
industry best practices. Implement and maintain robust security measures to protect
customer payment data and ensure compliance with relevant standards

To succeed in the role, you will have:
● A strong entrepreneurial mindset and a propensity for action
● Collaborating closely with the engineering and product teams to enhance both the
payment flow and user experience.
● Proven experience in payment optimisation for a subscription-based company
● Experience with international payment authorization and optimisation
● Sound decision-making skills and diligence in seizing new opportunities.
● Commercially astute and a strategic thinker who is comfortable taking calculated
risks and being accountable for successes and failures, setting SMART targets and
reporting at all levels.
● Ability to communicate a shared vision and motivate individuals and a team.
● Methodical, highly organised, accurate and execution-focused.
We're interested in anyone who meets the following criteria:
● Bachelor's degree in Business, Finance, or a related field
● Previous experience in leading payments in an e-commerce business, ideally one that
is subscription-based
● Strong understanding of payment processing, payment gateways, and industry trends
● Experience managing a team and fostering a collaborative and high-performance
● Deep knowledge of fraud prevention techniques, risk management, and compliance
● Familiarity with payment-related technologies, tools, and integrations
● Excellent analytical skills with the ability to interpret data and make data-driven
● Strong project management skills with the ability to prioritise and manage multiple
initiatives simultaneously
● Excellent communication and interpersonal skills to collaborate effectively with
cross-functional teams and external partners
● Results-oriented mindset with a passion for continuous improvement and customer

In return for everything you can bring, we can offer you an exciting role in a fast-growing and
dynamic business, with plenty of career opportunities.

Here are a couple of the things that make Twinkl a great place to be:
● A friendly, welcoming and supportive culture. We believe work should be fun and
always put people before the process
● Diversity, inclusion and belonging – our Employee Network Program includes working
groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in
Tech and Working Parents.
● From day 1 – Westfield Health, 29 annual leave days per year plus up to four
additional days that may be awarded each year by the company, flexible working
policy with opportunities to work from home and a Twinkl subscription
● After probation – company sick pay and a cycle-to-work scheme
● Long-term service reward after 2+ years of service – Life insurance, enhanced pension
contribution, enhanced maternity pay, enhanced adoption pay and enhanced
paternity pay.

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