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Director of Data

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of e-commerce brands worldwide. Merchants use LoyaltyLion when they want a loyalty program that is proven to increase customer engagement, retention, and spending. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.
Today LoyaltyLion works with over 10,000 small and medium-sized retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. An experience where customers feel valued, rather than just another number.
It’s been an incredible two years for LoyaltyLion. We closed $12.5m early last year and another $12m this year, and we’ve grown from 40 employees to over 100. We’ve built out our Leadership team, recruiting a CTO, CFO, and Director of Product amongst other senior hires and we continue to scale quickly, achieving spots in both the Deloitte Fast 50 and the FT1000. This is just the beginning of our inflection point.

Opportunity

Around 80% of eCommerce businesses are yet to add a loyalty program. This represents a huge greenfield opportunity, which is incredibly rare in SaaS. It means you don’t need to wait twelve-plus months to remove an incumbent. We are building a billion-dollar company in a market that is forecast to exceed $15bn by 2025. Right now, we anticipate market acceleration. As we enter a recession, merchants will do as they always do: look to existing customers for sales because that’s the most profitable channel. You’ll have noticed this yourself with many leading brands recently launching loyalty programs, including Mcdonald's, Burger King, H&M, Pret, ASDA, Urban Outfitters, and many more. The industry is turning to loyalty programs. 

Data at LoyaltyLion

Data is central to everything we do at LoyaltyLion, but we are in an immature phase of our journey. The pervasive use of spreadsheets and time-consuming manual data extraction from several siloed systems is recurrent. The vision is to be market leaders driven by holistic data strategy and culture. At the core, a single platform for reporting and analytics is supported by a centralized and automated data ingesting system into a Lake. Creating predictive analytics to support business decisions and product development.

Role Information

Reporting to our CTO, as the Director of Data, you will be responsible for scoping, architecting, and implementing scalable data infrastructure to enable business growth. As a leader, you will advocate for and ensure the implementation of Data engineering best practices (e.g. technical design, monitoring & alerting, and documentation). Be a highly capable leader with the ability to establish a clear strategy that can inspire others to deliver and influence to drive change across the organization. You will have deep knowledge of best-in-class cloud data and analytics solutions, staying well-informed of industry best-practice and new technologies, and will support the team by leading and developing other members from the Technology team, creating positive engagement and driving an inclusive work environment.

Core Responsibilities

In this role, you are not expected to write, deploy, and maintain code in the long term, but a hands-on approach will be necessary while you build your team. You will be expected to lead on design delivery roadmaps and plans, build, and maintain effective stakeholder relationships across the business, driving improvements and business value.
Build a Data team to support the needs of the business
Work collaboratively with GTM, Finance and Product teams to understand their requirements and relevant business processes in order to deliver new capabilities effectively
Develop data architectures for a business domain/ area or project that align with the overall LoyaltyLion architecture
Be an active and strategic voice at LoyaltyLion, driving our core data vision forward
Design, build and drive overall strategy, methodology, and roadmap for the processes, systems, tools and capabilities required to produce and maintain our core data assets

Required experience:

  • Experience scaling and leading a Data team of atleast 3FTE’s
  • Deep hands-on experience designing, planning, productionizing, maintaining, and documenting reliable and scalable data infrastructure and data products in complex environments
  • Deep knowledge and hands-on experience in technologies across all data lifecycle stages
  • Dynamic leadership and management experience of multi-disciplined teams with various priorities
  • Advanced SQL knowledge
  • Strong stakeholder management and communication skills
  • Customer-centric and pragmatic mentality
  • Be highly organised, commercially aware, analytical, results-oriented, committed and agile
  • Focus on value delivery and delivery at pace while maintaining attention to detail
  • Experience with AWS cloud platforms preferred
  • Continuous learning and improvement mindset

Benefits

  • Competitive learning & development budget
  • Remote & flexible working
  • Private medical insurance
  • 25 days holiday + bank holidays + carry 5 days holiday over into the next holiday year
  • Company days out and events, and team socials
  • Home office budget
  • Employee Assistance Program
  • The opportunity to join at a major inflection point – eCommerce is booming and with it, the demand for loyalty software like LoyaltyLion
  • MacBook Pro, and any other tech or equipment you need to do a great job
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