Account Director

Account Director

Central London or Fully Remote – UK 3 Time Zone

Led by a team of ex-Uber, Salesforce, Amazon, Facebook executives and exited founders, Natter is looking for a talented Account Director to join them in scaling the “ChatGPT for your people.”

Already deploying with some of the world’s largest blue-chip brands, Natter has received substantial seed funding from four venture capital funds across San Francisco, New York and London. They are backed by selected Unicorn CEO/Founders who have already scaled in a similar space with demonstrated domain specialism and sustained profitability and growth.

Natter’s mission is to give everyone a voice at work by leveraging the power of AI & video. They are seeking highly motivated missionaries who believe in democratising the workplace, the need for underrepresented voices to be heard and the potential for a more inclusive world through technology.

Natter enables its large corporate customers to run the equivalent of a 100,000 person focus group/survey with instant AI summarisation of the key outputs and strategic suggestions generated. Whether you’re a facilities worker or a CEO, your opinion matters – now it can also be heard at the very top, thanks to Natter.

The company is only at the beginning of its journey. This role therefore suits someone excited by the prospect of building and scaling from the earliest stages, which means diving into diverse areas of the business and having a real impact.

The Role

• As Account Director at Natter, you will work directly alongside the CEO & Founder to drive revenue growth and build strong client relationships across Large Enterprise customer accounts.

• From day one, you will be responsible for managing a portfolio of FTSE 100 and Fortune 500 customer accounts across the UK, US and Europe. You will immediately be engaging with some of the world’s best known, blue chip brands.

• This is a high-pressure, commercial role with ambitious revenue targets. The role requires a creative and focused approach to scaling usage of our technology internally within very large, often slow-moving organisations.

• Build and maintain strong personal relationships with senior executives across our Enterprise customers’ organisations. You will often be presenting to and nurturing C-Suite level contacts.

• The Account Director will work extremely closely with the Customer Success and Sales teams to ensure successful onboarding, adoption and retention. Cross-functional targets are as important to this role as individual.

• Collaborate with Natter’s Marketing and Product teams to produce collateral, communicate feature requests and ensure we deliver the best possible experience for all of our key accounts.

• Maintain up to date records of client interactions, sales activities and account plans in our CRM. This is a data-driven role that requires obsession around achieving usage and revenue metrics.

• Conduct regular business reviews with our customers, alongside the Customer Success team, to ensure retention of clients.

Experience Required

• 7+ years’ proven track record in Large Enterprise B2B account management or business development roles, preferably in the technology/SaaS industry.
• Strong preference towards high academic achievers (we are a heavily research-led organisation with research forming a core part of our customer activity).
• Strong understanding of SaaS sales cycles, customer lifecycle management and account-based marketing strategies.
• Exceptionally high standard of communication skills, with demonstrated experience of successfully building relationships with C-Suite executives at Fortune 500/FTSE 100 brands.
• Highly organised with an obsessive relationship with reporting and achieving growth targets.
• Results-oriented mindset with a focus on driving measurable outcomes and delivering value to our customers.
• Passion for the power of technology and innovation to make the world better – faster, fairer and more productive.
• Creative, strategic thinker with the ability to identify new opportunities in previously untapped areas requiring innovative approaches.